Shipping policy
- Shipping options: We offer a variety of shipping options to our customers, including express shipping, standard shipping, and economy shipping. The shipping costs will vary based on the option chosen and the destination country.
- Shipping restrictions: We comply with all local laws and regulations regarding shipping restrictions. Some products may be prohibited from shipping to certain countries, and we will notify customers if their order cannot be shipped to their chosen destination.
- Customs clearance: All orders will go through customs clearance in the destination country. Customers are responsible for paying any customs duties or taxes imposed by their government. We are not responsible for this cost.
- Delivery times: Delivery times will vary based on the shipping option chosen and the destination country. We aim to provide accurate estimated delivery times to our customers, but delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.
- Tracking information: We provide customers with tracking information for their orders, so they can monitor the status of their shipment at any time.
- Returns and refunds: Customers may return items for a refund or exchange within a certain timeframe, which varies based on the product and destination country. Customers are responsible for the cost of shipping the item back to us.
- Customer service: Our customer service team is available to assist customers with any questions or concerns related to shipping, customs clearance, or delivery. We aim to provide prompt and courteous service to ensure customer satisfaction.
- Compliance with regulations: We comply with all relevant regulations related to cross-border e-commerce, including those related to data privacy, security, and consumer protection. We work closely with regulatory authorities to ensure compliance and maintain the trust of our customers.
By adhering to these policies, we aim to provide our customers with a seamless and hassle-free cross-border e-commerce experience.